ArcaDesk is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you use our platform and services.
ArcaDesk (“we,” “us,” or “our”) is committed to protecting your privacy. By using arcadesk.io or engaging our services, you agree to the practices described in this policy. If you have questions at any point, email us directly at [email protected] — we respond within one business day.
We collect information you provide directly and data generated through your use of our platform. We only collect what is necessary to deliver our services.
Name, email address, phone number, job title, and company name — collected when you contact us, submit a form, or engage our services.
IP address, browser type, pages visited, and session duration — collected automatically when you use our site to help us understand how the platform is used.
Messages, enquiries, and conversation history when you interact with our AI systems or support team — used solely to deliver and improve your service.
Information about your company and revenue goals that you share to enable our AI revenue system services — treated with strict confidentiality at all times.
We use collected information only for the purposes set out below. We do not use your data for purposes incompatible with why it was originally collected.
This is not a standard policy disclaimer. It is a binding commitment that applies to every ArcaDesk client and every piece of data we touch.
ArcaDesk does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes — under any circumstances. We never share your data with advertising networks, data brokers, or third parties for profiling purposes without your explicit consent.
We will only share your data with third parties in the following strictly limited circumstances:
We use cookies and similar technologies to improve site functionality and understand how our platform is used. We keep this minimal and purposeful.
Required for the site to function correctly. These cannot be disabled without affecting core site features. They do not track you across other websites or collect personal data for advertising.
Used to understand how visitors interact with our site — which pages are most visited, session duration, and navigation paths. This data is aggregated and anonymised where possible. We use Google Analytics for this purpose.
You can control and disable cookie preferences through your browser settings at any time. Disabling non-essential cookies may affect some site features but will not prevent you from using the core platform.
We implement industry-standard security measures to protect your data and retain it only as long as necessary.
All data is encrypted in transit using TLS 1.2 or higher, and encrypted at rest. Call recordings and personal data stored on our systems are protected at every layer.
Role-based access ensures only authorised personnel can view your data. Access is logged, reviewed regularly, and revoked immediately when no longer required.
We conduct regular internal security reviews of our systems, processes, and third-party sub-processors to identify and address potential vulnerabilities proactively.
Data retention: We retain your personal data only as long as necessary to provide our services or as required by law. When data is no longer needed, it is securely deleted or anonymised. For detailed retention periods, please refer to our Data Processing Agreement.
While no system is completely secure, we take every reasonable step to safeguard your information. In the event of a security incident affecting your data, we will notify you without undue delay and in all cases within 72 hours of becoming aware.
Depending on your location, you hold the following rights in respect of your personal data. We honour all valid requests within the timeframes required by applicable law.
To exercise any of the above rights, email [email protected]. We will respond within one business day to acknowledge your request and within the legally required timeframe to fulfil it.
A few additional matters worth noting about the scope and application of this Privacy Policy.
We respond to all privacy enquiries within one business day. No automated responses — a real person will reply.