0
Personal or business data sold, rented, or traded to third parties for commercial purposes
30d
Notice required to cancel a subscription or retainer before auto-renewal
30d
To request return or deletion of your business data upon termination
NJ
Governing law — State of Wyoming, United States, with binding arbitration
Welcome to ArcaDesk (“we,” “us,” or “our”). By accessing arcadesk.io, submitting a form, or engaging our services, you agree to be bound by these Terms in full. If you do not agree, please do not use our services. We may update these Terms from time to time — continued use after updates are posted constitutes acceptance of the revised Terms.
01 — Acceptance
Acceptance of Terms
By engaging ArcaDesk in any way, you confirm all of the following.
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Age & authority
You confirm that you are at least 18 years old and have the legal authority to enter into a binding agreement on behalf of yourself or your organisation.
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Full acceptance
You accept these Terms in full, including all schedules, policies, and incorporated documents such as our Privacy Policy and Data Processing Agreement.
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Updates
We may update these Terms from time to time. We will notify you of material changes. Continued use of our services after updates constitutes acceptance of the revised Terms.
02 — Services
Our Services
ArcaDesk provides customised AI revenue systems for mid-size businesses — built around your niche, your customers, and your growth goals.
What we build
Inbound call handling
Lead capture & qualification
Appointment booking
Outbound nurturing
⚡ CRM integration
Workflow automation
Customer reactivation
Follow-up sequences
AI consulting
Workflow audits
Services are built custom for each client and may evolve as your business needs change. ArcaDesk reserves the right to modify, suspend, or discontinue any aspect of our services with reasonable notice to you.
03 — Responsibilities
Accounts & Client Responsibilities
By engaging our services, you take on the following responsibilities. These exist to protect both your business and the integrity of the platform.
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Provide accurate and complete information
You agree to provide truthful and complete information about your business, goals, and operations when onboarding and during your engagement with ArcaDesk.
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Keep login credentials confidential
You are responsible for maintaining the security of your account credentials. Notify us immediately at
[email protected] if you become aware of any unauthorised access to your account.
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Ensure data you share is lawfully obtained
Any contacts, scripts, CRM data, or other information you provide to ArcaDesk must be lawfully obtained and you must have the legal right to share it. This includes compliance with TCPA, GDPR, and applicable state privacy laws.
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Use services only for lawful business purposes
You agree to use ArcaDesk's services only in compliance with all applicable laws and regulations. You are solely responsible for the content of scripts, communications, and data you provide to configure your revenue system.
04 — Data & Privacy
Data Privacy & No Sale of Your Data
Your data belongs to you. ArcaDesk's role is to use it to build and operate your revenue system — nothing more.
ArcaDesk does not sell, rent, or trade your personal or business data to any third party for their own commercial purposes — ever. This is a binding contractual commitment, not just a policy statement.
We only share data in the following strictly limited circumstances:
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Trusted service providers
Hosting, CRM, telephony, and other platform partners — strictly to deliver your agreed services, under confidentiality obligations equivalent to our own.
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Legal requirements
When required by law, regulation, or valid legal process. We will notify you where legally permitted to do so.
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Business transfers
In connection with a merger or acquisition, with advance notice to you. Your rights under this agreement and our Privacy Policy will be maintained.
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With your explicit consent
For any other purpose not listed above, we will obtain your clear, informed consent before sharing your data. Consent can be withdrawn at any time.
05 — Prohibited Uses
Prohibited Uses
The following uses of ArcaDesk services are strictly prohibited. Violation may result in immediate termination of your account.
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Violate applicable law or third-party rights. Including any local, state, federal, or international law, regulation, or the rights of any third party.
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Send spam, unsolicited messages, or deceptive communications. All outbound communications must comply with TCPA, CAN-SPAM, and applicable consent requirements.
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Impersonate any person or entity. Or misrepresent your affiliation, authority, or identity in any communication made through or in connection with ArcaDesk services.
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Interfere with or disrupt our platform or systems. Including attempting unauthorised access, introducing malicious code, or taking any action that degrades platform performance for other clients.
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Reverse-engineer, copy, or resell our proprietary systems. ArcaDesk's methodologies, AI workflows, and automation frameworks are proprietary intellectual property. Reproduction or resale without written consent is prohibited.
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Harvest or collect third-party data without consent. Including scraping contact data, building unauthorised prospect lists, or collecting personal information from individuals without their knowledge and consent.
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Use our services to harm, harass, or deceive consumers. ArcaDesk services are designed for legitimate, ethical business development. Any use intended to manipulate, deceive, or harm consumers is prohibited.
06 — Payments
Payments & Subscriptions
ArcaDesk services are provided under agreed project or retainer pricing. The following terms apply to all client engagements.
| Fee payment |
All fees are due as outlined in your service agreement or invoice. Overdue invoices may result in suspension of services with reasonable notice. |
| Payment processing |
Payments are processed through secure third-party payment providers. ArcaDesk does not store your payment card details on our systems. |
| Auto-renewal |
Subscriptions and retainers auto-renew unless cancelled in writing with at least 30 days' notice before the renewal date. Cancellation requests should be sent to [email protected]. |
| Refunds |
All fees are non-refundable unless otherwise agreed in writing. This reflects the custom, labour-intensive nature of each revenue system build. |
| Access |
You acquire rights to use your configured revenue system only after full payment has been received for the relevant project phase or period. |
07 — Intellectual Property
Intellectual Property
Ownership is clear and straightforward — ArcaDesk keeps what it builds, you keep what you bring.
ArcaDesk owns
Proprietary systems & methodologies
All proprietary systems, frameworks, AI workflows, methodologies, software, and platform content developed by ArcaDesk remain our exclusive intellectual property — including any improvements made during your engagement.
You own
Your scripts, data & brand assets
Your custom intake scripts, business data, CRM contacts, brand assets, and any content you provide remain exclusively yours. We do not claim any ownership over your business materials.
You grant ArcaDesk a limited licence to use your provided materials solely for the purpose of building and operating your revenue system. We will never use your data or business information to serve other clients or third parties.
08 — Confidentiality
Confidentiality
Both parties commit to protecting non-public information shared during the engagement.
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What we keep confidential
Your business strategies, client data, intake scripts, CRM data, revenue performance, proprietary processes, pricing structures, and any non-public information you share with ArcaDesk during the engagement.
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Our commitment
ArcaDesk will not disclose your confidential information to any third party without your consent, except as required by law. This obligation survives termination of the service agreement.
For professional services clients — law firms, accounting practices, and insurance brokerages — additional sector-specific confidentiality provisions apply. See our Compliance page for details, or request a Confidentiality Agreement at [email protected].
09 — Liability
Limitation of Liability
To the fullest extent permitted by applicable law, the following limitations apply to ArcaDesk's liability under these Terms.
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No indirect damages. ArcaDesk shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of — or inability to use — our services, even if advised of the possibility of such damages.
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Liability cap. Our total aggregate liability for any claim arising under or in connection with these Terms shall not exceed the total fees paid by you to ArcaDesk in the 3 months immediately preceding the event giving rise to the claim.
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No revenue guarantees. ArcaDesk does not guarantee specific revenue outcomes, conversion rates, or business results. Results depend on your business, market conditions, target audience, and the quality of information you provide.
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Exceptions. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by applicable law.
10 — Termination
Termination
Either party may terminate the engagement in accordance with the signed service agreement. Here is what happens when an engagement ends.
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System access deactivated
Your access to all ArcaDesk-managed systems, dashboards, and automation workflows will be deactivated on the termination date. You will be given reasonable advance notice before deactivation.
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Data return or deletion within 30 days
You may request return or secure deletion of your business data within 30 days of the termination date. ArcaDesk will provide written confirmation of completion within 5 business days of fulfilling your request.
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Outstanding fees remain payable
Any fees outstanding at the time of termination remain payable in full. Termination does not waive ArcaDesk's right to collect fees for services already delivered.
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Immediate termination for breach
ArcaDesk reserves the right to suspend or terminate services immediately, without notice, if you breach these Terms or engage in conduct harmful to our platform, other clients, or our reputation.
11 — Governing Law
Governing Law & Disputes
These Terms are governed by the laws of the State of Wyoming, United States, without reference to conflict of law principles.
Dispute resolution process
Good-faith negotiation first
Binding arbitration if unresolved
Wyoming jurisdiction
English language proceedings
Any dispute arising under or in connection with these Terms shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be resolved through binding arbitration in Wyoming, unless otherwise agreed in writing by both parties.
Note on state of operations: ArcaDesk is incorporated and registered in the State of Wyoming. While ArcaDesk’s principal place of operations is in New Jersey, these Terms are governed by Wyoming law as the state of legal formation. Nothing in this clause is intended to exclude any mandatory provisions of applicable law in the jurisdiction where services are delivered or received, to the extent such provisions cannot be waived by contract.